Terms of Service
A plain-English summary of what we commit to and what we don't. Transport is performed by third-party couriers under their own terms.
What we sell
We sell a prepaid courier label and the customs documentation that goes with it. We are not a carrier. Transport is performed by third-party couriers under their own terms. According to the applicable rules, the quoted price applies to the parcel you described at booking.
Pricing and adjustments
The quoted price is fixed for the parcel you described. If the carrier records a heavier or larger parcel than declared, we send you their measurement and the exact difference before charging anything. Differences under $10 are absorbed by us, and any adjustment may be disputed within 14 days.
Pickup and delivery
Pickup from the sender's address is available depending on location, with door-to-door pickup and delivery arranged by our team. You are also welcome to drop the parcel off at a carrier location. Please follow the label and packaging instructions provided with your booking.
Claims
We file loss and damage claims with the carrier on your behalf and pursue them to a decision — you never have to take it up with the courier yourself. Cover is limited to the declared value and excludes items on the prohibited list and inadequate packaging.
Cancellation and refunds
Before dispatch, tell us and we will void the label and refund per the policy shown at checkout. Once a parcel is in the carrier's network it cannot typically be cancelled. Return shipping, where applicable, is charged at cost.
Your declarations
You are responsible for the accuracy of the contents and value you declare. Under-declaring a value may result in seizure, fines, and loss of insurance cover. Restrict and prohibited items should be reviewed with us before you book.