Frequently Asked Questions About NRI Shipping Services

Shipping time depends on origin, destination, package weight, and shipping method. Most shipments are processed within 1-2 business days.

Yes. NRI Shipping provides express and priority shipping options for customers who need faster delivery.

Costs are calculated based on package weight, dimensions, product type, shipping method, and destination, with transparent pricing and no hidden fees.

Yes. NRI Shipping offers international shipping to multiple countries worldwide; customs duties or import taxes may apply depending on destination.

If the shipment hasn't been dispatched yet, the team can update the address — contact support with your shipment reference number.

Yes, pickup services are available depending on location, with door-to-door pickup and delivery arranged by the team.

If shipments haven't been processed yet, NRI Shipping may combine them into a single shipment to reduce costs.

In most cases yes, though shipments may occasionally be split depending on warehouse location or product type.

Carriers may experience delays during holidays or peak seasons — early submission is recommended.

Usually the receiver, before delivery. Duty is set by Indian customs based on the contents and declared value, and it isn't included in our quote. We provide an estimate of what your family may be asked to pay before you book.

Indian customs requires the consignee's identity document (Aadhaar, PAN or passport) before releasing an inbound parcel. Collecting it at booking keeps your box moving instead of sitting at the airport. It is stored securely and shared only with customs authorities and the carrier where required.

Send us photos and proof of value and we open the claim with the carrier and chase it to a decision — you never have to take it up with the courier yourself. Cover is limited to the declared value.

Power banks and loose lithium batteries, perfume, aerosols and nail polish, seeds, plants and fresh produce, gold, currency and jewellery, and used electronics without an invoice are the common culprits. One restricted item can hold the entire box — ask us first if you're unsure.